An interior design tools startup called Mosss on Wednesday sued Google to get it to restore its data after someone at the startup accidentally deleted the firm's G Suite account.
In a pro se lawsuit [PDF] filed in US District Court in Oakland, California, Mosss, under its previous corporate name, Musey Inc., asked Google to help it restore its data.
"Our Google G Suite account was accidentally deleted," the filing says. "Within an hour of thi [sic] happening, we contacted Google and explained our mistake and asked our G Suite Business account to be restored."
Initially, the filing says, the company believed Google would be able to help because a customer service representative said he'd deal with the issue. But the cavalry did not arrive.
While clearly an urgent matter, to our dismay, our case was not escalated, and no action was taken for nearly three days!" the filing says. "From a business point of view, we had no access to emails and lost all contact with our clients and users."
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